Pre-sales: ① inquiry and quotation service, ② conference support, ③ technical exchange, ④ customer visit reception, ⑤ signing of export contract;
In-sales: ① production arrangement, ② order follow-up, ③ customer visit reception, ④ providing customs declaration information;
After-sales: ① remote after-sales, ② on-site after-sales, ③ three guarantees service, ④ installation support, etc.
Technical personnel from Richge Technology Co., Ltd. will contact customers, answer technical questions raised by customers and provide technical guidance until customers solve their problems. If necessary, our company will be responsible for sending accessories or customers will send the products back to our company for repair. After the repair is completed, the market contact department will confirm with the customer whether the acceptance is qualified.
For products that cannot be remotely after-sales, Richge Technology Co., Ltd. will dispatch professionals for on-site after-sales; for products that customers complain or require after-sales service, Richge Technology Co., Ltd. will adhere to its service concept and reply within 12 working hours. If Richge on-site after-sales service is required, professional technical service personnel will be arranged for on-site after-sales service within 24 working hours.
Richge Technology Co., Ltd. promises: the product warranty period is 12 months, and the three guarantees are implemented during the warranty period. Free service is provided in case of quality problems.
According to customer needs, Richge Technology Co., Ltd. can send professionals to the site for technical exchanges, installation assistance and other technical support!
